Comments on: The Take-Away http://www.davidhenderson.com/2009/01/23/takeaway/ author, journalist, media strategist, consultant Sat, 13 Mar 2010 15:48:11 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: David Henderson http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-3648 David Henderson Wed, 06 Jan 2010 14:10:03 +0000 http://www.davidhenderson.com/?p=2129#comment-3648 Robert, Appreciate you taking the time to post your thoughts. Yes, this has been a good discussion and learning experience for all of us over the curious new world of social media. David Robert,

Appreciate you taking the time to post your thoughts. Yes, this has been a good discussion and learning experience for all of us over the curious new world of social media.

David

]]> By: Robert Bacal http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-3644 Robert Bacal Wed, 06 Jan 2010 03:15:02 +0000 http://www.davidhenderson.com/?p=2129#comment-3644 Great discussion, one I need to come back to to finish, but a few points, since cooperative communication and civility are two of my "things". 1) One can express opinions, disagreements and criticisms without being uncivil. If the goal is to have constructive discussion, that's how one goes about it. 2) Many people are simply not interested in constructive discussion and simply want to yell, hack at or otherwise attack people and places. So be it. Mostly, they have to deal with the consequences. As an example of unconstructive uncivil comments: Carolyna Loveless: When I believe your comment entirely arrogant. Who are you to decide what Obama’s comment meant to this man. Get over your obnoxious, inarticulate self! Ad hominem attacks, personal, and not based on issues. 3) Here's the thing. The Internet is and has created a lot of people who have loads of opinions, lots of anger, and the means to spread venom and dissension while even gaining an audience. There are no barriers to entrance, and the fact that people are both angry and want to scream does not mean their screaming has much value, and it doesn't mean the screaming will have a positive effect. ...sorry for the ramble. It's late, and I'm too tired to read the entire thread. Hope to come back, and digest further. (great initial post that started the discussion, David) Great discussion, one I need to come back to to finish, but a few points, since cooperative communication and civility are two of my “things”.

1) One can express opinions, disagreements and criticisms without being uncivil. If the goal is to have constructive discussion, that’s how one goes about it.
2) Many people are simply not interested in constructive discussion and simply want to yell, hack at or otherwise attack people and places. So be it. Mostly, they have to deal with the consequences.

As an example of unconstructive uncivil comments: Carolyna Loveless: When I believe your comment entirely arrogant. Who are you to decide what Obama’s comment meant to this man. Get over your obnoxious, inarticulate self!

Ad hominem attacks, personal, and not based on issues.

3) Here’s the thing. The Internet is and has created a lot of people who have loads of opinions, lots of anger, and the means to spread venom and dissension while even gaining an audience. There are no barriers to entrance, and the fact that people are both angry and want to scream does not mean their screaming has much value, and it doesn’t mean the screaming will have a positive effect.

…sorry for the ramble. It’s late, and I’m too tired to read the entire thread. Hope to come back, and digest further.

(great initial post that started the discussion, David)

]]> By: DH http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2463 DH Wed, 11 Feb 2009 21:07:53 +0000 http://www.davidhenderson.com/?p=2129#comment-2463 Dear Dina, All I can say is this ... I see and dislike too many cyber-rumors. It's unconfirmed, and it is gossip. What I did, on the other hand, was to confirm and report what had become very popular online issue ... it's called journalism. Thanks for checking in. David Dear Dina,

All I can say is this … I see and dislike too many cyber-rumors. It’s unconfirmed, and it is gossip. What I did, on the other hand, was to confirm and report what had become very popular online issue … it’s called journalism.

Thanks for checking in.

David

]]> By: dina mehta http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2459 dina mehta Wed, 11 Feb 2009 17:17:32 +0000 http://www.davidhenderson.com/?p=2129#comment-2459 I'm in Mumbai, India and I have had tons of people - both Indians and foreigners express similar sentiments about Mumbai - that they would just die rather than have to live here (isn't it a manner of speech anyway to say I would just die if ......?). Do I stifle their freedom to express their PERSONAL views about a city I live and work in, just because they are doing business with me? Would I make them apologize for it - hell no. That's wrong. That's nasty. That's not showing them respect. That's trying to control them. That's asking them to forget the 'human' in them. Sorry. Mr. Henderson, respect is two-ways. Please respect the right of Mr. Andrews to share his views about a city openly. He has not been nasty about the company or any person there or the work he had gone there for. Why shouldn't he share what he feels about a place he visits? Why should he be made to feel guilty and to have to apologize to anyone - the company or the people of Memphis, or you and the others who knock him? I clearly do not get what this whole brouhaha is about. American journalists, PR folks and so-called "social media experts" who are picking on him this way, and googlebombing him, do not seem to understand social media at all. Shame really. It makes no sense to me. Maybe it's a cultural thing. I’m in Mumbai, India and I have had tons of people – both Indians and foreigners express similar sentiments about Mumbai – that they would just die rather than have to live here (isn’t it a manner of speech anyway to say I would just die if ……?). Do I stifle their freedom to express their PERSONAL views about a city I live and work in, just because they are doing business with me? Would I make them apologize for it – hell no. That’s wrong. That’s nasty. That’s not showing them respect. That’s trying to control them. That’s asking them to forget the ‘human’ in them. Sorry.

Mr. Henderson, respect is two-ways. Please respect the right of Mr. Andrews to share his views about a city openly. He has not been nasty about the company or any person there or the work he had gone there for. Why shouldn’t he share what he feels about a place he visits? Why should he be made to feel guilty and to have to apologize to anyone – the company or the people of Memphis, or you and the others who knock him?

I clearly do not get what this whole brouhaha is about. American journalists, PR folks and so-called “social media experts” who are picking on him this way, and googlebombing him, do not seem to understand social media at all. Shame really.

It makes no sense to me. Maybe it’s a cultural thing.

]]> By: The End of Marketing and PR? | Steve Kayser's Riffs, Tiffs and What Ifs http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2451 The End of Marketing and PR? | Steve Kayser's Riffs, Tiffs and What Ifs Tue, 10 Feb 2009 13:36:31 +0000 http://www.davidhenderson.com/?p=2129#comment-2451 [...] “The Twitter Takeaway … How NOT to Twitter,” by former CBS Emmy-Award winning journalist and author David Henderson. [...] [...] “The Twitter Takeaway … How NOT to Twitter,” by former CBS Emmy-Award winning journalist and author David Henderson. [...]

]]> By: Big Ears Strategic Marketing, San Luis Obispo, CA http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2408 Big Ears Strategic Marketing, San Luis Obispo, CA Sun, 01 Feb 2009 18:40:09 +0000 http://www.davidhenderson.com/?p=2129#comment-2408 [...] Here are two important follow-ups to the story, from January 22nd and January 23rd. [...] [...] Here are two important follow-ups to the story, from January 22nd and January 23rd. [...]

]]> By: DH http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2378 DH Thu, 29 Jan 2009 16:55:52 +0000 http://www.davidhenderson.com/?p=2129#comment-2378 Gene, Did you read my piece yesterday? http://www.davidhenderson.com/2009/01/28/social-media-crisis-continues-unabated/ David Gene,

Did you read my piece yesterday? http://www.davidhenderson.com/2009/01/28/social-media-crisis-continues-unabated/

David

]]> By: Gene Oden http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2377 Gene Oden Thu, 29 Jan 2009 16:32:27 +0000 http://www.davidhenderson.com/?p=2129#comment-2377 I was fascinated by the story as you broke it. I was appalled at Ketchum's reaction. But you have used far more words to hammer James Andrews than he used to dis Memphi. Tit for tat? At this point your tit seems much larger than his tat. Great stuff though, thanks. I was fascinated by the story as you broke it. I was appalled at Ketchum’s reaction. But you have used far more words to hammer James Andrews than he used to dis Memphi. Tit for tat? At this point your tit seems much larger than his tat. Great stuff though, thanks.

]]> By: NPC http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2361 NPC Wed, 28 Jan 2009 16:59:10 +0000 http://www.davidhenderson.com/?p=2129#comment-2361 Andrew's mistake was unfortunate. And FedEx's reaction equally unfortunate. Its too bad that this has been blown sky high, but that is the reality of today's world. As my mother used to say: "Its true that I can't control what you do. But its also true that you can't control how I will react." Whether FedEx overreacted is not important, tho I think they did. They are the customer, and they can take their account somewhere else. That is the bottom line. Andrew’s mistake was unfortunate. And FedEx’s reaction equally unfortunate. Its too bad that this has been blown sky high, but that is the reality of today’s world. As my mother used to say: “Its true that I can’t control what you do. But its also true that you can’t control how I will react.” Whether FedEx overreacted is not important, tho I think they did. They are the customer, and they can take their account somewhere else. That is the bottom line.

]]> By: Social Media Crisis Continues, Unabated | David Henderson - author, journalist http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2360 Social Media Crisis Continues, Unabated | David Henderson - author, journalist Wed, 28 Jan 2009 16:39:51 +0000 http://www.davidhenderson.com/?p=2129#comment-2360 [...] The take-away - posted January 23, 2009 [...] [...] The take-away – posted January 23, 2009 [...]

]]> By: Lisa-Marie Cashman http://www.davidhenderson.com/2009/01/23/takeaway/comment-page-1/#comment-2355 Lisa-Marie Cashman Wed, 28 Jan 2009 15:15:32 +0000 http://www.davidhenderson.com/?p=2129#comment-2355 David, You certainly have incited robust discourse from thoughtful, intelligent and talented practitioners and other guests not in the field. The mere fact that there are so many varying opinions speaks to the many generations and an era of social changes that has taken place over the past 10-20 years. Bottom line: it is our responsibility as practitioners to raise the bar on civility, respect and courtesy. We broke loose and perhaps strayed from these principles at the beginning of the dot.com boom. As we have come to round B of the wild-wild Internet, lessons can be learned from the "Aha and oops" moments. Everyone has had them, including yourself I am sure. And there are plenty of cases as one of your guests cited in an earlier reply. Now is the time to ask ourselves how to instill the change that the world (not just the President) hungers for in the way we conduct ourselves on any front. Change needs to occur now or we have failed ourselves as Americans. There is no need to run to censorship, rather a need to change the way we achieve results. As "key influencers" we have the resources to achieve this change. What are the best practices we all can offer as takeaways from this situation? I bet Andrews and Ketchum might have some of the best ones...given they have had plenty of time to sit with the consequences and have learned a great deal from this mistake. In addition, what are the best practice takeaways Fed Ex can learn from this experience? As you so eloquently point out in so many words...it's time to move on and get down to action. Who will stand up and be accountable? Maybe there is still time for Ketchum to catch up on this one. LMC David,
You certainly have incited robust discourse from thoughtful, intelligent and talented practitioners and other guests not in the field. The mere fact that there are so many varying opinions speaks to the many generations and an era of social changes that has taken place over the past 10-20 years.

Bottom line: it is our responsibility as practitioners to raise the bar on civility, respect and courtesy. We broke loose and perhaps strayed from these principles at the beginning of the dot.com boom. As we have come to round B of the wild-wild Internet, lessons can be learned from the “Aha and oops” moments. Everyone has had them, including yourself I am sure. And there are plenty of cases as one of your guests cited in an earlier reply.

Now is the time to ask ourselves how to instill the change that the world (not just the President) hungers for in the way we conduct ourselves on any front. Change needs to occur now or we have failed ourselves as Americans. There is no need to run to censorship, rather a need to change the way we achieve results. As “key influencers” we have the resources to achieve this change.

What are the best practices we all can offer as takeaways from this situation? I bet Andrews and Ketchum might have some of the best ones…given they have had plenty of time to sit with the consequences and have learned a great deal from this mistake. In addition, what are the best practice takeaways Fed Ex can learn from this experience?

As you so eloquently point out in so many words…it’s time to move on and get down to action. Who will stand up and be accountable? Maybe there is still time for Ketchum to catch up on this one.

LMC

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