Comments on: Driving Toyota’s Reputation into the Wall http://www.davidhenderson.com/2010/02/10/driving-toyotas-reputation-into-the-wall/?utm_source=rss&utm_medium=rss&utm_campaign=driving-toyotas-reputation-into-the-wall Writer, communications strategist, Emmy Award winning former CBS News correspondent Tue, 22 May 2012 15:13:07 +0000 hourly 1 http://wordpress.org/?v=3.3.2 By: Reputation Beats Everything | Amplified Analytics Blog http://www.davidhenderson.com/2010/02/10/driving-toyotas-reputation-into-the-wall/#comment-4181 Reputation Beats Everything | Amplified Analytics Blog Sun, 07 Mar 2010 16:11:50 +0000 http://www.davidhenderson.com/?p=5399#comment-4181 [...] a deaf ear to the small voices of your Customers can easily turn them into a roar like the one Toyota is experiencing today and Dell experienced 5 years ago with XPS overheating. Being proactive early [...] [...] a deaf ear to the small voices of your Customers can easily turn them into a roar like the one Toyota is experiencing today and Dell experienced 5 years ago with XPS overheating. Being proactive early [...]

]]> By: Damijan Nacevski http://www.davidhenderson.com/2010/02/10/driving-toyotas-reputation-into-the-wall/#comment-3946 Damijan Nacevski Tue, 16 Feb 2010 10:58:32 +0000 http://www.davidhenderson.com/?p=5399#comment-3946 seems like they can not get the whole picture what is going on. they have same problems with their communications here in europe. they've been running add campaign and were not able to communicate anything of a substance :/// they are going down, sinking, being stuck in a quicksand ... and can not find the way out of it. we bought a toyota for being a reliable car. its not going to happen again ... ever. waiting for a second recall now :((( as a PR professional I think this is going to be a case study - unfortunatelly as an example of bad response and bad PR seems like they can not get the whole picture what is going on. they have same problems with their communications here in europe. they’ve been running add campaign and were not able to communicate anything of a substance :///
they are going down, sinking, being stuck in a quicksand … and can not find the way out of it.
we bought a toyota for being a reliable car. its not going to happen again … ever.
waiting for a second recall now :( ((

as a PR professional I think this is going to be a case study – unfortunatelly as an example of bad response and bad PR

]]> By: David Henderson http://www.davidhenderson.com/2010/02/10/driving-toyotas-reputation-into-the-wall/#comment-3890 David Henderson Wed, 10 Feb 2010 16:14:47 +0000 http://www.davidhenderson.com/?p=5399#comment-3890 Alice, Nicely stated! "Out of sync" is such an accurate way of stating Toyota's problems. One wonders if anyone is in charge. David Alice,

Nicely stated! “Out of sync” is such an accurate way of stating Toyota’s problems. One wonders if anyone is in charge.

David

]]> By: Alice Bumgarner http://www.davidhenderson.com/2010/02/10/driving-toyotas-reputation-into-the-wall/#comment-3889 Alice Bumgarner Wed, 10 Feb 2010 16:12:50 +0000 http://www.davidhenderson.com/?p=5399#comment-3889 Nice post, David! I just saw Toyota's 'commitment' ad last night, and it struck me how out of sync it seems with the company's actions so far. Talk about a sugar coating. Nice post, David! I just saw Toyota’s ‘commitment’ ad last night, and it struck me how out of sync it seems with the company’s actions so far. Talk about a sugar coating.

]]> By: uberVU - social comments http://www.davidhenderson.com/2010/02/10/driving-toyotas-reputation-into-the-wall/#comment-3888 uberVU - social comments Wed, 10 Feb 2010 16:00:15 +0000 http://www.davidhenderson.com/?p=5399#comment-3888 <strong>Social comments and analytics for this post...</strong> This post was mentioned on Twitter by davidhenderson: Toyota drives its brand into the wall through self-inflicted PR blunders. http://twurl.nl/86ide3... Social comments and analytics for this post…

This post was mentioned on Twitter by davidhenderson: Toyota drives its brand into the wall through self-inflicted PR blunders. http://twurl.nl/86ide3…

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