Day 2: iPhone 3G & Software Update

A friend went by the ATT store in downtown Washington, D.C., today to buy an iPhone 3G … no joy because the store had sold-out. I suspect both ATT and Apple are celebrating with sales despite yesterday’s significant glitches with activating new iPhones and installing the new software on older iPhones.

I had no problems when I synced my first generation iPhone to update with the new software from Apple. My wife’s iPhone was a different story - the backup had gotten corrupted, causing her iPhone to lose configurations on email. But … and this is a BIG difference between Apple and most other companies on the planet … an Apple tech provided her with professional guidance to solve the issues within a few minutes. Tell me another company that has such incredibly good customer technical support!!

Such solutions-focused interface with customers is how Apple has earned the respect of a loyal base of fans who are … well, almost cult-like … in their enthusiasm for Apple and products, like the brilliant new iPhone. It’s really sort of like … a love affair with Apple.